Frequently Asked Questions
Ordering
Can I change or cancel my order?
Email us as soon as possible at contact@flairnexas.com. We can change or cancel your order as long as it hasn't shipped yet.
How do the Buy 1 Get 1 Free offers work?
When a product has an offer, you'll see it on the product page. Add two to your cart and the discount is applied automatically at checkout.
Choosing your product
Which Haloline shade should I choose?
Match the shade to your natural root color, not your dyed color, and check it in daylight, next to the roots you want to cover. Between two shades? Email us a photo and we'll help you choose.
Will Haloline cover all my grey hair?
It's a touch-up for roots, part lines, hairlines and sparse spots, not a replacement for hair color. It works best when the shade is close to your natural color.
Which Sunkissed Stamp shade is right for me?
Pick Coffee, Caramel or Ash Chestnut, close to your natural freckles or slightly deeper than your skin tone. Start with a few light dots and build from there.
Which Petal Peel shade should I pick?
Light Pink is soft and subtle, Cool Rose is a muted rosy tone, and Hot Pink is a bolder pop of color. Not sure? The Set of 3 lets you try all of them.
Can I use the Silkset Wax Stick on a wig?
Yes. It's made for smoothing flyaways and edges on natural hair and wigs. Start with one or two light swipes.
Is the Fluttera lash kit hard to use?
It takes a little practice. Start with a few clusters, work section by section and take your time with your first set. The kit includes mixed lengths, bond, seal and tweezers.
Shipping
How much is shipping?
Shipping is free.
How long does delivery take?
Delivery usually takes 7–14 days. You'll receive a tracking number by email as soon as your order ships.
Returns
What is your 90-Day Money-Back Guarantee?
If you're not happy with your order, contact us within 90 days of delivery and we'll help you with a full refund. See our Refund Policy for details.
Who pays for return shipping?
Return shipping is paid by the customer, except for damaged, defective or wrong items.
Using your products
Is it safe for sensitive skin?
We recommend testing any product on a small area first. Stop using it if you notice any irritation, and talk to a healthcare professional if it continues.
Can the products transfer?
Like any cosmetic, they can smudge or transfer if you rub or press on the area. Test your look before a big event and avoid touching it right after you apply it.
How should I store them?
Close the cap tightly after each use and store at room temperature, away from heat and direct sunlight.
Still have a question? Email us at contact@flairnexas.com and a real person will reply within 1–2 business days.